Rendez-vous with Richard Payette

Description 

Businesses can no longer dwell on their past achievements when the time comes to build their future. They must be bold in everything they do. Beyond leveraging technology, this means, above all else, changing attitudes at all organizational levels.

In a few short years, Manulife went from a traditional financial services provider to a digital business that constantly strives to exceed its clients’ expectations and give back to its community.

Richard Payette tells us how innovation is a means to transform the organization as a whole, its market positioning and its interactions with Quebec’s knowledge economy.